"Acceleration Ratio" means the acceleration multiplier KEDEHub offers for each KEDEHub
Plan covered by this SLA.
"Monthly Cap" means the maximum aggregate number of invoice credits issued by KEDEHub to
Subscriber for all Outages in a single billing month.
Monthly Guaranteed Uptime" means the total number of minutes in a month, minus the
number of minutes of Outage suffered from all Outages in a month, divided by the total
number of minutes in a month and expressed as a percentage."
Outage" means the charts and metrics in the dashboard of the KEDEHub Services are
unavailable.
"Plan Price" means the base monthly subscription fee for the applicable KEDEHub Plan,
exclusive of any fees related to add-ons or excess usage.
"SLA" means this Service Level Agreement.
KEDEHub will provide at least thirty (30) days' advance notice for changes to the SLA
that affect a Subscriber's Plan by either: (i) sending an email to Subscriber's point of
contact for notices; (ii) posting a notice in the KEDEHub Dashboard; or (iii) posting a
notice to the applicable SLA webpage. If a change to the SLA has a material adverse
impact on Subscriber and Subscriber does not agree to the change, the Subscriber shall
have the right to terminate the corresponding service order within thirty (30) days of
notice of such change from KEDEHub.
This SLA applies to customers who subscribe to the listed plans on or after the date of
last update. The changes are not retroactive. If you are an existing customer as of that
date, a description of your support service may be found below.