If KEDEHub does not meet this Service Level Agreement ("SLA"), and if Subscriber meets its obligations under this SLA, Subscriber will be eligible to receive the invoice credits described below. This SLA states Subscriber's sole and exclusive remedy for any failure by KEDEHub to meet the SLA.
Invoice credits are calculated as follows:
Credit = (Plan Price × Outage Period Minutes × Acceleration Ratio) ÷ Minutes in the applicable service month
The monthly guaranteed uptime, the Acceleration Ratio, and maximum invoice credit available for the KEDEHub Pro Plan is as follows:
- Monthly Guaranted Uptime = 99%
- Acceleration Ratio = 10
- Monthly Cap = 25% of the Plan Price for the applicable month